Travel Queen Company Policies
CONSENT TO TERMS AND CONDITIONS
Access to and use of the services of Travel Queen and our website is subject to acceptance of these terms and conditions. By accessing, using or obtaining any content, products, or services through our offices or through our website, you agree to be bound by these terms. If you do not accept all of these terms, then please do not use our services or website. These terms and conditions govern the relationship between The Travel Queen and you, the customer.
RESPONSIBILITY AND DISCLOSURE
Travel Queen is not the source or supplier of the travel services requested and acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, tour companies and other independent contractors providing travel services. Each of these companies is an independent entity with its own management and is not subject to the control of Travel Queen. Because Travel Queen does not have the right to control the operations of the independent operators and their suppliers, IT IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, which may arise out of these services. Travel Queen is not responsible for the willful or negligent acts and/or omissions of such suppliers or of any supplier or their respective employees, agents, servants, or representatives, including, without limitation, their failure to deliver or their partial or inadequate delivery of services. Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside the control of Travel Queen.
Suppliers are subject to make changes to itineraries, fuel surcharges, and other aspects of the package at their discretion. PRICES ARE NOT GUARANTEED UNTIL THE PACKAGE HAS BEEN PAID IN FULL. By paying a deposit, you are holding a seat, room, or other service with that supplier, but you are not holding a price until payment has been made in full.
Travel Queen reserves the right to treat any booking as canceled if the balance due is not paid on time. As a result of such cancellation, Travel Queen’s and supplier’s cancellation penalties will apply.
Customers traveling to areas where vaccinations are required are responsible to check medical requirements for wherever you may venture. Required or advised inoculations you decide to obtain upon the advice of your personal physician may need to be administered in a series of doses months ahead of your planned departure, and such time element should be taken into account by you when making deposits and/or nonrefundable payments. Visit the websites of the USA Centers for Disease Control, www.cdc.gov; and the International Society of Travel Medicine, www.istm.org.
Every attempt has been made to include all taxes in your package. In rare instances, certain departure taxes must be paid in cash only, upon departure from a country, and may vary in price. Hotels, car rentals, and other suppliers are subject to place a hold on your credit card for incidental charges. These charges are at the discretion of the supplier and may vary. It is recommended that a credit card be used for these holds and not a debit card.
USE OF TRAVEL QUEEN ACCESS AND INFORMATION FOR TRAVEL BOOKINGS
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to make travel bookings with Travel Queen by any means, including our Web site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your travel bookings (as well as for use of your account by others, including, without limitation, minors living with you). You agree to supervise all usage of Travel Queen communications by minors under your name or account. You also warrant that all information supplied by you or members of your household transacting business with Travel Queen is true and accurate. Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities provided by Travel Queen shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.
Separate supplier terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. You agree to abide by the terms and conditions of purchase imposed by Travel Queen and any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, cruises, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Travel Queen debiting your account for any costs Travel Queen incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of your travel bookings through access provided by Anthony Travel.
LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Travel Queen acts solely as a booking agent for disclosed principal supplier cruise lines, hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners, and other independent contractors providing accommodations, transportation, and/or other services (“supplier(s)”), and is not the source or provider of the travel services. Each of these supplier companies is an independent entity with its own management, and is not subject to the control of Travel Queen. Customer is advised that the suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and consents to the use of those suppliers, and understands and agrees each supplier’s Terms and Conditions are contained in printed form and are set forth on their respective Web sites, which govern the transaction. All bookings are accepted by Travel Queen as agent for the travel suppliers on your itinerary. The transportation, accommodations and other services provided by the identified sea, ground, and air operator suppliers offered are subject to the terms and conditions contained in the tickets, exchange orders or vouchers issued by them and/or their suppliers, including Terms and Conditions on their respective Web sites. BECAUSE TRAVEL QUEEN ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS, AND DOES NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND SUPPLIERS, YOU AGREE TRAVEL QUEEN IS NOT LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. TRAVEL QUEEN HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES, IN CONNECTION WITH THE GOODS OR SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH ANTHONY TRAVEL’S OFFICE OR THROUGH THIS WEB SITE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS, ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT, NEGLIGENCE, WILFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES, INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR INADEQUATE DELIVERY OF SERVICES, FUEL INCREASES, AND OTHER MATTERS OUTSIDE OF TRAVEL QUEEN’S CONTROL, AND YOU HEREBY EXONERATE ANTHONY TRAVEL FROM ANY LIABILITY WITH RESPECT TO THE SAME. Weather conditions, including but not limited to the presence or absence of snow, sunshine, and rainfall are not guaranteed to occur or not occur, and are clearly outside of Travel Queen’s control. Volcanic eruptions, ash clouds, and wind may be characterized as an adverse weather condition or a natural disaster by suppliers and your travel insurance company, which is beyond the control of Travel Queen. Travel Queen reserves the right to cancel any itinerary or any part of it, to make such alterations in the itinerary as it deems necessary, and to refuse to accept or to retain as a member of any tour any person at any time. Travel Queen shall not assume any responsibility for any air and/or ground schedule changes. Travel Queen has solely received commission and fees for travel transactions and Customer agrees and understands that any recovery from Travel Queen will be limited to the commission and fees paid by Customer actually received by Travel Queen.
All service transactions such as Weekend Getaway, Vacay Mode, and Extended Vacay Mode are final and nonrefundable. Unless otherwise defined during the reservation process, final payment is due prior to departure or consumption according to each supplier’s (airline, hotel, cruise line, transfer company, sightseeing operators, and other travel service vendors) terms and conditions involved in your travel booking. If final and full payment is not received by the applicable due date, reservations are subject to cancellation and deposits shall be forfeited. In some cases there is NO REFUND once a booking is made and paid for. Your right to a refund if you change or cancel your travel plans is limited. All cancellation requests must be sent to Travel Queen debiting in writing. As a result of cancellation, Travel Queen’s and third party supplier’s cancellation penalties will apply, which are detailed in your travel documentation, each supplier’s Web sites and https://www.travelqueenusa.com. Cancellation penalties are advised at time of booking and provided to you upon confirmation. If you have any questions, or any penalties are unclear, please contact Travel Queen. All cancellation fees will be charged to the credit card you authorized to pay for travel services, or deducted from the supplier’s refund.
PAYMENTS AND CANCELLATIONS
All travel service packages include (2) itinerary edits during the planning process (before booking) on your hotel accommodations, flight reservations, and excursion/tour bookings. If you are needing more than (2) itinerary edits, there will be a $25 fee per additional edit.
If you are wanting to change your travel destination(s) within any of the travel service packages there will be a $25 fee per destination change.
All service transactions are final and nonrefundable
TOURS: NO REFUND FOR UNUSED ARRANGEMENTS AND MINIMUM PASSENGER REQUIREMENTS
As Travel Queen’s tour prices are based on contract rates, there will not be any refund for any unused portion of a tour. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed or the tour may be canceled.
ALTERATIONS TO CONFIRMED BOOKINGS
If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, we will attempt to assist you. Certain bookings may not be able to be changed. All desired changes must be made in writing to Travel Queen and you will be responsible for all charges and fees for alterations.
The Site is operated by Travel Queen, LLC (referred to collectively in this policy as “we,” “us,” “our” and other similar pronouns). You understand and agree that any information collected via the Site (including, without limitation, personally identifiable information) shall be jointly owned by Travel Queen.
By using our Services, you acknowledge that we will use your information in the United States and any other country where we operate. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. As our business evolves, this Policy may change, so check back to this page periodically to make sure you understand how your personal information will be treated.
TYPES OF INFORMATION THAT MAY BE COLLECTED
In the course of providing our Services, we collect or receive your personal information in a few different ways. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
HOW WE USE THE INFORMATION COLLECTED
We own the information collected on or through the Site. As applicable, the information you provide to us may be used by us or our service providers to:
contact you about the Site;
provide you with services or information you have requested or products or services you have registered for or other products and services;
contact you regarding a specific product of interest;
contact you regarding future product offerings;
monitor or improve the use of the Site;
monitor compliance with our terms and conditions of use of the Site;
process and fulfil your transactions;
send you promotional material or special offers of ours, our other marketing partners, licensed sales agents and/or their respective affiliates and subsidiaries and other third parties. You may opt out of receiving such notices from us by following the instructions in the Opt In and Opt Out section above;
protecting our rights and property;
recovering debt and preventing fraud;
customizing our Site to your interests and history with us;
tailoring ads displayed to you on our Site and elsewhere to your interests and history with us; and
other purposes disclosed when personal information is submitted to us.
To perform the above functions, we may match information collected from you through different means or at different times, including both personal information and Site usage information, and use such information along with information obtained from other sources (including third parties) such as demographic information and updated contact information. We or our service providers may also use your information to assess the level of interest in, and use of, the Site, our e-mails and our other messaging campaigns both on an individual basis and in the aggregate.
INFORMATION FROM OTHER SOURCES
We may receive information about you (e.g., missing street number) from other sources and add it to your personal information.
WHO WE MAY SHARE YOUR DATA WITH
We may share your personal information with third parties for third party marketing purposes. The parties we may share your information with include:
Third Party Partners: We may share your information with third party(s) so that they may send you information or direct marketing offers, unless you tell us not to by following the instructions in the Opt-in and Opt-out section above.
Third Party Ad Servers and Networks: We may use third-party advertising companies to serve ads when you visit our Site or to serve our ads on third-party Web sites. These companies may use information about your visits to this and other Web sites, the region of the country or world where your IP address indicates you are located, as well as other information about you in order to provide advertisements about goods and services of interest to you. These advertisements may appear on this Site and on other Web sites. These companies may employ cookies, clear GIFs and other tracking technologies to cause relevant ads to be displayed to you. We encourage you to read these businesses’ privacy policies to learn about how they treat your information.
INFORMATION YOU PROVIDE US
In the course of using our Services, we may ask you or require you to provide us with personally identifiable information, which is information that can be used to identify you as an individual or allow someone to contact you in providing our Services, such as:
your name, mailing address, email address, phone number, or fax number
unique identifiers, such as your user ID, or user password
credit card and other payment information
IP ADDRESSES AND CLICK-STREAM DATA
As is the case with many websites, our servers automatically collect your IP address when you visit our Site, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your Site usage. Clickstream data includes, for example, information about your computer or device, web browser and operating system and their settings, the referring page that linked you to the Site, the pages, content or ads you see or click on during your visit and when and for how long you do so, items you download, the next website you visit when you leave the Site, and any search terms you have entered on the Site or a referral site.
When you open emails from us, we may receive a confirmation notifying us that you opened the email, if your computer supports such capabilities. We also may keep track of what emails we send you and what emails you may be receiving from our subsidiaries and affiliates. Additionally, we keep a record of what communications you have selected to receive or not to receive. If you would like to opt-out of receiving such emails, please click on the “unsubscribe” link in the email and follow the instructions.
LINKS TO OTHER WEBSITES